07-17-2015 12:30 AM - edited 01-04-2022 01:47 PM
On the 1st of July 2015 my cell was stolen, soon after I contacted the cell company that I had the service with to try to replace my Sim card, the company in question is Public Mobile, the only way of communication with this company is thought the -COMMUNITY- I have not been able to get another way of communication with this company, either to report the lost phone or to request a new Sim.
07-25-2015 01:25 AM
07-25-2015 12:15 AM
Finally the problem will be solved, still amazes me how many people work with the public giving the wrong information, not only in the communication field, in any field, rather than say; sorry I don’t know exactly, let me find out.
In any case thank you all, the process was like you guys said, for old customers dial the number of PM and they will help resolve the problem, I called and the guy at the other side was very helpful, that in the end I decided to stay, I was going to remove the two accounts but I will remain with company, the person at the other side even gave me a month free, (I think), in any case I based my decision on the responses I got from the COMUNITY and the response from the call centre.
07-18-2015 12:26 AM
@darwinrey wrote:My apologies for all the misinformation I have posted and thanks to all who helped clarify it.
All started with a koodo rep who informed me that Public Mobile was blocking the transport of numbers, when I arrived to a Chatr kiost, he said it would be easy not problem to port the number in.
In any case thank you all for the good information, if only these reps working with the public where properly informed.
This post made me smile. Not only is it nice to see nice to see kindness and humility on the internet but in another part of the forum I too am going through the "being very confused by mis information from someone who is a representative, and thefore should be an expert". Made me feel better about that.
07-18-2015 12:17 AM
My apologies for all the misinformation I have posted and thanks to all who helped clarify it.
All started with a koodo rep who informed me that Public Mobile was blocking the transport of numbers, when I arrived to a Chatr kiost, he said it would be easy not problem to port the number in.
In any case thank you all for the good information, if only these reps working with the public where properly informed.
07-18-2015 12:16 AM
My apologies for all the misinformation I have posted and thanks to all who helped clarify it.
All started with a koodo rep who informed me that Public Mobile was blocking the transport of numbers, when I arrived to a Chatr kiost, he said it would be easy not problem to port the number in.
In any case thank you all for the good information, if only these reps working with the public where properly informed.
07-17-2015 06:24 PM
07-17-2015 05:15 PM
Hi @chukdefatey - In order to port within service providers, the account associated to the number in question must be in active state. And if the account is expired/suspended due to non-payment, it will not be considered as an active account. As such, there is no different treatment in Public Mobile for the requirements to transfer the number.
07-17-2015 03:30 PM
07-17-2015 10:08 AM
@darwinrey Sorry to hear you lost your phone, Public Mobile is a prepaid company you should be able to port your number to any service provider as you wish to as long as your account is not suspended or deactivated.
as @Martin mentioned if you are customer of Public Mobile before January 2015 please contact us at 1-855-4Public, Our call centre will look into the porting for you.
07-17-2015 07:35 AM
07-17-2015
12:31 AM
- last edited on
07-17-2015
10:03 AM
by
Moid_I
On the 1st of July 2015 my cell was stolen, soon after I contacted the cell company that I had the service with to try to replace my Sim card, the company in question is Public Mobile, the only way of communication with this company is thought the -COMMUNITY- I have not been able to get another way of communication with this company, either to report the lost phone or to request a new Sim.