Public Mobile is annoying and makes it really hard to get a question answered.

[JPB1977]

I just need to speak with a human.  GIve me a phone number.  

[davedave1]

I've tried making a ticket many times now and can't get it to send. It doesn't show if there are any errors on my end. I have filled out all lines, space in postal code(ridiculous), left the dot before filling out Public mobile order #, removed the dot, same. I can't get any help, just not working.

[Happyface]

Your best bet is to check out all the Q&As within the community, search through the community with keywords that you require assist on. I am sure there are pre-existing answers to most questions out there.

[Yummy]

PM does not provide live support.

All support is through email with PM agent or posting your issue here and community will try to help you out.

[BKNS27]

@JPB1977 

Everything on PM is an online prepaid service. This Community is here to help you with your problem.

Otherwise, if you need to connect to PM staff, just follow instructions by @softech .

[softech · Accepted solution]

@JPB1977   Sorry, there is no live support with PM.  All supports are online.

You can try to post a question here and we can try to help.  If it is not account related, refund related, possibly we can help.

But if you want to open a ticket with PM , you can use one of the 2 ways to open ticket with them

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[will13am]

@JPB1977 , Public Mobile support model is different from other brands.  There is no call center.  I suggest taking a look at this support webpage to understand how to get support for the various issues that you may have with this service.

https://www.publicmobile.ca/en/on/get-help/articles/get-support