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Public Mobile App

Wyniss
Good Citizen / Bon Citoyen

Both on my iPhone and iPad devices app screens went black after opening. When I reloaded neither would accept my credentials I’ve used for years. Please advise. 

2 REPLIES 2

Chalupa_Batman
Mayor / Maire

@Wyniss wrote:

Both on my iPhone and iPad devices app screens went black after opening. When I reloaded neither would accept my credentials I’ve used for years. Please advise. 


With regards to the apps on iPhones and iPads, there are no ways to clear the cache. So you have to delete file app, turn off your iPad or iPhone for a minute, then restart your iPhone or iPad and then redownload the app and try again.

CSA_PM
Customer Support Agent

Hello there.


I sent you a private message.


You can view and reply to it by accessing this link:


https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

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