Promotion

[RF73]

I didn’t receive my free second month and 5 gigs when I joined

[AE_Collector]

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@RF73 wrote:

Yes there’s no credit there for $25,my husband got a$49 credit because that’s what his plan is and so is mine

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If you are on a $49 plan (actually there is no $49 plan) why would you only be expecting a $25 credit?

AE_Collector

[AE_Collector]

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@RF73 wrote:

Already had an account 

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Okay, that’s confusing then. New account setting up under this promo or you already had your account? Are you on the $25 plan? When did you activate your plan?

AE_Collector

[RF73]

Yea I am a new customer with a new activation 

[darlicious]

@RF73 

Ah.....so you were not a new customer with a new activation?

[RF73]

Already had an account 

[RF73]

Yes there’s no credit there for $25,my husband got a$49 credit because that’s what his plan is and so is mine

[darlicious]

@RF73 @

When did you activate?

Usually the 5gb bonus data us added around day 8 or 9. The 30 day credit 5 business days after the end of the promotion. The last date for activating this promotion was yesterday February 8th. The 30 day credit should be added as early as this Friday the 12th or next Tuesday February 16th. Otherwise the terms do state within 30 days so if you have not recieved it by day 25 of your cycle you may contact the moderators then and ask for the credits to be added then.

[hTideGnow · Accepted solution]

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@RF73  did you submit an email address ahead  and use the same email address to setup the new account?

[BKNS27]

@RF73  Maybe check your PM account to see if there is a $25 credit on your account.

The 5gb will take up to 30 days.

[HALIMACS]

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@RF73 wrote:

I didn’t receive my free second month and 5 gigs when I joined

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You should see the 5 GB within a couple weeks of activation.  (personal experience was as little as 7 days post-activation, but I think that was an anomaly...)

You should see the credit for the 2nd month free a few days before the first renewal date.

EDIT:   @RF73  i've copied the link to the deal offer below - perhaps a read through of it will assist you in determining if you are eligible.

New Year Savings: Get your second month FREE plus ... - Community (publicmobile.ca)

[JK8]

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@RF73 wrote:

I didn’t receive my free second month and 5 gigs when I joined

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1. Eligible customers will be credited the 30-day rate plan amount within 30  days of activating. These credits will count towards your next plan renewal.
2. Eligible customers will be credited the add-on bonus within 30 days of activating if applicable.