Promo Code Missed

[MommaGib]

Hi there, I just activated and the promo code I was given was missed.  How do I get the 2GBBONUS added to my account?

[JL9]

Is your plan 35 or higher? If not you still have some data bonuses you can use over 6 months and potentially 12.

[Meow]

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@MommaGib wrote:

Thank you so much, I have clicked on the link and keep having to talk to Simon...how do I get a CSA?

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Officially, you have to open a ticket. Try that first as preferred method to get agent's help.

If creating a ticket does not work very first time, send them private message.

- Use the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up with CSA). Click Chatbot - Ticket and type ticket, then click on Contact Us, then click on issue you inquire about. Link for creating ticket will be presented. It ticketing does not work very fist time do the below.

- Send a private message to the CSA - agent by clicking Here

[hTideGnow]

HI @MommaGib   Unfortunately PM support is all online and no live support.  But this usually is a quick fix, they will probably just need to validate your identity and can apply the bonus data back if they missed it.  I see people usually got this resolved very quickly.

[MommaGib]

Sent a private message, thanks all...just needed to find somewhere I could free form some text to explain the issue.

[esjliv]

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@MommaGib wrote:

Thank you so much, I have clicked on the link and keep having to talk to Simon...how do I get a CSA?

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@MommaGib  you have to tell SIMon your issue, or just type 'Submit a ticket' until you get the option. OR, click Click here to submit a ticket↗

[hTideGnow]

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@MommaGib wrote:

Thank you so much, I have clicked on the link and keep having to talk to Simon...how do I get a CSA?

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HI @MommaGib   Yes, it could be confusing.

Maybe message them here :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MommaGib]

Thank you so much, I have clicked on the link and keep having to talk to Simon...how do I get a CSA?

[hTideGnow · Accepted solution]

HI @MommaGib   Have you activated for more than 72 hours, PM usually apply it to your account within 3 days.  

Open a ticket with them if 3 days passed already:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. Start by Typing: Missing promotion
2. Then Click: My bonus is missing
3. Then click "Contact Us" , and then click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

@MommaGib  - if you made a mistake when activating and missed the promo code, ask CSA if they can add it for you after explaining what happened.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)