Problems having my ID authenticated

[adamjfries]

I've been struggling to activate new Public mobile plan. I seem to be stuck in the loop of not being able to authenticate my ID. Every time I click on the option to get a passcode sent to my phone, nothing ever arrives. It's unclear but it seems like this authentication is needed to get full access to my account. As it stands, I have no access to my data, phone or text. I've activated a ticket to try to get help but that agent hasn't yet been able to solve the problem and they are slow to respond. 

[slusagm]

For new activation?  What is the issue? eSIM or physical sim? Check if the phone sees the PM sim and make sure it is enabled. Reboot phone and Reset Network Settings 

And if you still cannot get it going, you probably have no choice but to work with agent.  They might be slow but they can help

[Chalupa_Batman]

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@adamjfries wrote:

I've been struggling to activate new Public mobile plan. I seem to be stuck in the loop of not being able to authenticate my ID. Every time I click on the option to get a passcode sent to my phone, nothing ever arrives. It's unclear but it seems like this authentication is needed to get full access to my account. As it stands, I have no access to my data, phone or text. I've activated a ticket to try to get help but that agent hasn't yet been able to solve the problem and they are slow to respond. 

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Hey @adamjfries 

Did you activate your plan by finishing it on the app as required? What steps have you taken so far?