08-16-2023 05:51 PM
I’m having trouble submitting a ticket to get the PUK code to unlock the SIN PIN. Could you please help me to deal with it? Thank you so much!
Solved! Go to Solution.
08-16-2023 06:14 PM
@skawldp
look like this is a sim card pin lock issue, support can help:
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM" open message support there: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6 **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.
08-16-2023 06:12 PM
It's iPhone. The exact message that I received was "Your SIM cannot be accessed. Please call your carrier to obtain your PUK code." I tried to call the carrier but failed that's why I have to get help from this platform.
08-16-2023 06:05 PM
Thank you so much!
08-16-2023 05:57 PM
@skawldp Try this link
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-16-2023 05:56 PM
What is the exact message the phone is saying? There are different ones that need different responses. Is the phone a Samsung?
