Problem with Account Status - Data Usage

[ezgrower]

I have a 10Gb plan. When I sign into my PM account on my mobile phone, the data usage under account status is "stuck" on 9.2 Gb used. Has been like this for weeks. When I connect my laptop using mobile hotspot and log in to PM on the laptop, I get correct report of my data usage. Any idea what might be wrong and how to correct? Simon is useless...

[ezgrower]

Rebooting doesn't correct the problem. I'll try connecting with agent...

[Yummy]

Did you try to reboot phone? Just to clear app remnants in memory.

If app is not showing correct data status but computer does, maybe you can mention that to agent in case that is some kind of glitch?

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.