Problem activating

[AlisonM]

I got thru up to activating and it said there was a problem. I had not been instructed to put sim in yet.

[Dunkman]

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@AlisonM wrote:

Thank you. I have made my payment but and received an EverSafe confirmation code but have not been activated. Do I wait for someone to get back to me or is there something I can do on my end?

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@AlisonM 

Nobody will get back to you. More details would be helpful. 

Did you port over your number from another mobile company?  Did you finish the activation via the PM app?  

If physical SIM card, you can try in your phone and see whether you have any service. 

[AlisonM]

Thank you. I have made my payment but and received an EverSafe confirmation code but have not been activated. Do I wait for someone to get back to me or is there something I can do on my end?

[hTideGnow]

hi @AlisonM you were using the app to activate?

you will probably need PM agent to help.  you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage