Problem about reset password my account

[farhangfar7777]

Hi I would like to reset my password my account to change my plan internet and I want to pay my payment with new credit card 

[Outdoorsman]

@farhangfar7777 hi if you tried forgot password and it doesn't work then 

 to change/reset account email and password you need the help of a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

[softech]

@farhangfar7777 

you had a post from yesterday, did you try what we suggested?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Problem-about-reset-password-my-account/t...

[JK8]

@farhangfar7777 

Do you have the correct email. If yes, try the Forgot your password link.

[Jlund]

Try clearing cache and going incognito.

[farhangfar7777]

I want to change my plan internet but my password and email does not work 

[BKNS27]

Hmmm, Sure looks like the same question!

Why are they asking the similar question with a different user name (7777)?…hmmmm.

[softech]

@farhangfar7777   Andy chance you are 

@Mohammedali7777 ?

https://productioncommunity.publicmobile.ca/t5/Get-Support/I-have-problems-with-reset-my-password/m-...

[softech · Accepted solution]

@farhangfar7777 

 did you try to reset using the Reset Password link on the login page?  Just enter your email address and see if you receive the reset password email

If that does not work, then open ticket with PM Support and they can sort it out fo ryou:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[NDesai]

@farhangfar7777 You can reset your password here: https://myaccount.publicmobile.ca/en/forgot-password