Problem: All my outgoing local calls are being treated as Long Distance. All incoming calls = VM

[CinnaBuns]

My plan expired on Dec. 27, 2016.  The following day I purchased PM vouchers and renewed for another 30 days buying unlimited province wide calls, unlimited international text and 1gb data.  I got a nice $20 credit due to the current promotion of picking 3 options.

I made my first calls today and every call I make to local numbers fail with a message saying:  "Sorry, we cannot complete your call. You don't have an active long distance add on  and this call is not covered by your plan..."

Any incoming calls go directly to voice mail.

Text messaging also does not work.

can you please help me?

[BarbaraJeddore]

I can’t make any calls, my account is paid 

[Michael77]

Hi claralam8,

Are you not able to make long distance calls (province wide)? Does the message say you are calling long distance and the call goes through? 

[claralam8]

Hi

All my local outgoing calls are long distance for some reason is there away to fix this issue

[Shazia_K]

Hello @CinnaBuns, 

Sorry to hear about this, 

Can you please send me a PM with your Public Mobile SIM card #? 

Thanks,

Shazia

[SD08]

You'll need to tag a moderator for their help. Like this: @Shazia_K

More info on how to contact them:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...