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Private message

Great Neighbour / Super Voisin

How I send private message is nothing is working


Mayor / Maire

Hi @Sandip   "nothing is working", you meant private message not work or your phone service


If it is the phone service, what's wrong.  Let us know and we can try to help


To reach out to PM CS agent,    at : Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.


After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent


If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

Mayor / Maire

I just checked seems to be working fine, just make sure you message CS_Agent if you need assistance from a CSA

Mayor / Maire

@Sandip - are you able to see your Envelope by your spaceship Avatar at the top of the community page?




Does this link work, it is to private message to CSA: 

Private Message to Public Mobile Customer Support Agents (CSA)

If the above link opens and you can see CS_Agent, than messages should work fine.


If you are trying to find your SENT messages click in the INBOX to bring the drop down menu and select SENT.



edit...OR, is there something in your Community settings preventing you from using your private messages? 

  • Go to your Community Avatar.
  • My Settings
  • Preferences
  • CHECK the "Turn on Private Messages"



Town Hero / Héro de la Ville

@Sandip hi to send a private message click on you little envelope top right corner   or do you want to speak to customer service? 

you can open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here: