10-03-2025 10:25 AM
10-03-2025 02:20 PM
@Odi1 can you check My Account -> Payment history and post what is showing there for July and August?
and also, you can open ticket with PM and ask them to help. But honest, asking them for an invoice could take long
10-03-2025 02:14 PM
That did not help. There is only an invoice for September.
10-03-2025 10:28 AM - edited 10-03-2025 10:28 AM
you should be able to easily download the invoice, within the last 12 months, from My Account. Login My Account-> Payment history and check there. or use this link:
https://myaccount.publicmobile.ca/en/account/payment/payment-history
if for any reason there is no invoices, ask PM to check.
Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
10-03-2025 10:27 AM
hi @Odi1
was your July and August invoice paid by credit card or credit? if it is paid all by credit, there won't be an invoice for it
but you can check My Account, the click Payment history and check if the Download invoice button is there for July and August