Pre-owned phone order canceled

[mmarufhossain]

I ordered a phone on 01-Aug-2021. Today I received this email saying: "Order 262318 was canceled because we suspect it is fraudulent and your payment has been refunded"

This is very strange. If there is any doubt about authenticity of the payment, you should have asked for more information/document before cancelling order.

Please let me know if how I can re-order.

[esjliv · Accepted solution]

---

@mmarufhossain wrote:

I ordered a phone on 01-Aug-2021. Today I received this email saying: "Order 262318 was canceled because we suspect it is fraudulent and your payment has been refunded"

This is very strange. If there is any doubt about authenticity of the payment, you should have asked for more information/document before cancelling order.

Please let me know if how I can re-order.

---

@mmarufhossain 

Well that would be concerning if I received a message like that!

Have you contacted your credit card company just to confirm everything is up-to-snuff with them?

If so, I think re-ordering should be perfectly fine. I would even use the same credit card!

Public Mobile Representatives can be contacted by these ways below, if you have future issues on the 2nd round.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[Anonymous]

 @mmarufhossain : Huh?! How can they decide fraud if they took your payment? Then decide to return the payment. Huh?! If the payment got reversed somehow then maybe. But they returned the money. Huh?!

Edit:

Ridiculous.

[computergeek541]

---

@mmarufhossain wrote:

I ordered a phone on 01-Aug-2021. Today I received this email saying: "Order 262318 was canceled because we suspect it is fraudulent and your payment has been refunded"

This is very strange. If there is any doubt about authenticity of the payment, you should have asked for more information/document before cancelling order.

Please let me know if how I can re-order.

---

This could possibly have been done either because the card might have been declined or Public Mobile might possibly have rejected the order if the credit card bililng address and shipping address aren't the same.  After ensuring that you were refunded/not charged for the original transaction, I would suggest either using a different credit card to re-order, or using Paypal to submit the payment.