Pre-authorized credit card payments

[Shelly1919]

How do I remove pre-authorized credit card payments from my account?

[Shelly1919]

Thank you for the information.

[fixin]

@Shelly1919 - You cannot, but maybe CS_Agent may help with removing the CC from your profile. You WILL need to resort to Payment Vouchers or a NEW Credit Card / Debit Card (Even Visa Vanilla Prepaid works)

NOTE: No Credit Card, no service. If you are porting out you WILL need to have a valid payment type at the moment.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[hTideGnow · Accepted solution]

HI @Shelly1919 

you can login My Account from a browser to disable Preauthorized payments.  At Subscription & Add-ons, Manage subscription and disable Subscribed from there

but if you need to remove credit card from the system, you will need PM support agent to do it for you, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437