Hi.
I have a friend who recently ported their parents phone from Fido. While she was going through the port process, an SMS from Fido was sent to the dad's phone asking whether they authorize the port out. Unfortunately, he did not notice the sms within the given time and my friend did not know about the SMS. However, the porting process indicated success. The make things even more complicated, her dad got a new iphone and wanted Public Mobile on the new phone instead of his old Fido phone. So when it came time to setup the e-sim on the new phone, there was no SMS to be found because it was sent to the old phone. it was only later when she took the fido phone to take the Fido sim out (so his dad won't get confused), did she notice the port out SMS. But since the porting process indicated success, they did not worry as data and text started working within 1/2 hour and he can call out and she could call him on her mobile (also on PM).
The issue now is that the Public Mobile service works, however, he cannot receive calls from non Public Mobile accounts. In other words, she can call him via her mobile phone because she's also on PM, but her work land line phone cannot call him. It just rings and rings... no voicemail. Same thing with his friends calling him. He can call the people that cannot call him. It is very strange.
So parents being parents, they did not notify her that he was having incoming call issues until after she closed the fido account.
I think at this point we need help.
Thanks.
