Porting out

[Wilson3]

Hi could someone give me a call or message about how to port my number out @CS_Agent , I’m having trouble receiving the text messages to allow me to port out

[dust2dust]

All support is to be provided by the new provider. All this ends needs is to be active and maybe it hasn't been spelled out exactly ... the Public sim is what needs to be in a phone to receive the text and to reply to it. Not the new sim. Just in case there has been some misunderstanding on that part.

[Wilson3]

I have tried all that for days, and the link is broken! Any other way to get this resolved? 

[BKNS27]

@Wilson3 

If you account is suspended due to nonpayment then you can’t port out. You need to make a payment to reactivate your account/SIM then you can receive the text from PM confirming you are porting out. 
If your account is subscribed then contact your new carrier to contact PM to resend the text to confirm the porting.

[softech]

@Wilson3 

You have submitted your port request with your new provider?  are you just not getting the porting authorization text?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting,  please open ticket with PM support using this direct link:  https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out  )