Porting out request from Telus, please allow

[Greg_C]

Telus has sent a Porting out request, something is not working, can you please allow for my cell phone number 403-xxx-xxxx ? 

[Greg_C]

Thanks 

[hTideGnow]

HI@Greg_C 

if you are porting within Telus/Koodo/PM, you can port with your account active or suspended. 

But if you are porting to Telus and your PM account is suspended, it is easier to call Telus helpdesk and ask them to move the accounts from their end

[Dunkman]

@Greg_C 

I would suggest calling Telus back to re-initiate the port request.  Leave your PM SIM card in your phone and respond "yes" to Telus port request text.  

[EB0 · Accepted solution]

@Greg_C If your number is active 

Send a private message to CSA through the following link to help you to port out to Telus

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

Remove your phone number, this is a forum and you don't want your number posted in public

If you are porting within Telus family, your number can be ported even it is not active.

 But have you submited your port requested yet? you received a text from for your approva? you replied yes?

if you didn't receive the text, or your   account is inactive, or you really want support to check, please open ticket.  Just click on the orangle Chatbot icon on the bottom right.  Start with the question Submit ticket, select Contact Us and you will get to ticket open window

[EB0]

@Greg_C  We are customers like you, we just try to help, no one here can allow your number to be ported 

you need to have an active plan to be able to port your number, do you have an active line?