I think you are just ignorant of how effective it can be to push back against these bad business practices. Every company attempts to pack all kinds of nonsense into their TOS - it does not make these legally binding. In order to dispute a charge all I have to do is to convince a customer service agent at my credit card company that I have a legitimate beef. If they make me wait 72 hours before turning on my service, I will dispute it with my credit card company, and I am 100% certain that Public Mobile will get a charge-back for the pro-rated amount, we are only talking $3 or $4.
So according you your incorrect analysis, my credit card company is going to "parse" the TOS from public mobile before they accept the charge-back from a customer? That just isn't how it works.
What will happen is the credit card company will accept it as a charge-back, and the merchant (Public Mobile) will then have the "burden of proof" to establish why my dispute is not valid. So how is Public Mobile going to do that? Take one of their managers, and write up a response to the charge-back, (for $3.50); and if they prevail, so what?
I still win, I made them use a $25 per hour employee's time to work on this dispute with Mastercard, it still costs them far more money than $3.50 for just paying the charge-back. They would have to be totally vacuous, (with your kind of misguided thinking) - to do anything but just accept the charge-back.
If everybody did this, instead of "rolling over", there would be some changes in the customer service model, and everybody would win.
Why would you post such an ignorant reply to a post on this forum, I just can't understand the thinking of people who seem to have absolutely no grounding in business, and want to post things seemingly in defence of Public Mobile, who is clearly a "bad actor" by not being more responsive to new users.
