Porting number problems

[familygun1]

I'm a new Public customer. I had a number with TextNow, which is an online phone number App. I tried trasferring this number to my Public account. It said it was successul. When i call using the regular phone app, the number used is the Textnow number, which is good. The problem is when someone calls that number, it says "Call rejected".

[JaimeLaPizza]

I think it is still too early to involve the moderators team, they are already overloaded...

[popping]

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@familygun1 wrote:

I'm a new Public customer. I had a number with TextNow, which is an online phone number App. I tried trasferring this number to my Public account. It said it was successul. When i call using the regular phone app, the number used is the Textnow number, which is good. The problem is when someone calls that number, it says "Call rejected".

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PM has done it part to port your number to PM.  It is up to TextNow to release your number to PM.  Porting a mobile number take a few minutes to a day.  But online number will take longer up to a week.

[Alex888]

@familygun1 It sounds like an incomplete port, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[familygun1]

oh, ok. I didn't know that. It's only been a couple of hours. I'll be more patient. Thank you.

[JaimeLaPizza]

And once porting is completed you will get an SMS from Public Mobile, until then some things will work, and others won't.

[geopublic]

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@familygun1 wrote:

I'm a new Public customer. I had a number with TextNow, which is an online phone number App. I tried trasferring this number to my Public account. It said it was successul. When i call using the regular phone app, the number used is the Textnow number, which is good. The problem is when someone calls that number, it says "Call rejected".

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A number port can take up to two days to complete. If it's a VOIP number it can take even longer so you need to be patient until the port completes. Once it completes you will be able to receive calls/texts.

[JaimeLaPizza]

How long has it been since you ported your number from TextNow ?