Porting number from virgin mobile

[caps105]

Hey guys,

So i recently ported my number from virgin mobile to public mobile. I was in a call with the virgin rep and getting my account number from them. And i got the account number and punched in the info and then pressed submit. The call i was in ended as soon as i did that and i went to sim card settings and it showed that i had successfuly changed my number. But now when people try to call my number, it says its not in service. So i dont understand the issue. Please help thanks! I've already tried restarting my phone.

[Obice]

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@caps105 wrote:

Hey guys,

So i recently ported my number from virgin mobile to public mobile. I was in a call with the virgin rep and getting my account number from them. And i got the account number and punched in the info and then pressed submit. The call i was in ended as soon as i did that and i went to sim card settings and it showed that i had successfuly changed my number. But now when people try to call my number, it says its not in service. So i dont understand the issue. Please help thanks! I've already tried restarting my phone.

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Usually ports take a few hours even if you see that your number has been "ported".

I ported in from Fido and although my number came through in under a few hours, it took around 48 hours before I could receive calls and not just make calls.

[ddufour]

Did you get Virgin to release your sim also?  Bell had to send me a code I had to enter before I could even get on my phone after setting up with Public Sim

[PAULRANG18]

The port is likely not complete. Continue to use Virgin sim until it stops working, at which point the port is complete. Then insert PM sim to continue service.

[gblackma]

@caps105 your port is probably stuck . Contact a moderator and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket).  Welcome to PM .

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@caps105 wrote:

Hey guys,

So i recently ported my number from virgin mobile to public mobile. I was in a call with the virgin rep and getting my account number from them. And i got the account number and punched in the info and then pressed submit. The call i was in ended as soon as i did that and i went to sim card settings and it showed that i had successfuly changed my number. But now when people try to call my number, it says its not in service. So i dont understand the issue. Please help thanks! I've already tried restarting my phone.

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[Jb456]

Contact moderators.

Or private message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437