Porting number from Zoomer (Cityfone) to Public Mobile

[shwan059]

Hello,

I’ve tried to have my number ported but I was abroad when they tried to call me for my account number and IMEI. I never received a text message to approve the port and I’ve tried to contact public mobile by filling out a web form with the relevant info but no response. Please help !

[esjliv]

@shwan059  - were you able to get your port sorted out with the number @softech provided?

Submitting a ticket with Public Mobile representatives (CSA) can also be done in this case complete your port; you can click this link: to request the transfer of your number over to Public Mobile.

[JL9]

Once you reinitiate the process and porting text keep your ohojje nearby as it is almost instantaneous so you don't miss the 90 min window 

[BKNS27]

@shwan059 

Remember to keep your PC SIM in your phone while waiting the confirmation that you are porting over to PM. There is a 90 minute window for you to reply or your porting request will be cancelled.

If this is the case, you will need a CS_Agent to help you restart the porting process.

[computergeek541]

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@shwan059 wrote:

Hello,

I’ve tried to have my number ported but I was abroad when they tried to call me for my account number and IMEI. I never received a text message to approve the port and I’ve tried to contact public mobile by filling out a web form with the relevant info but no response. Please help !

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Responses from customer support agents aren't instant. When did you submit the request?  A customer support agent can fix this.

[softech]

@shwan059   How long you have made the porting request, if it is within a month, the porting request is till pending and you can talk to live support to get the process and text re-triggered.  I will send you the phone number by private message.  Please check your Community inbox, envelope icon on top right