Porting not finalized

[Shellvie]

Hello,

I am porting my number from Bell to Public Mobile.

Bell has already released my number.

I never received or scanned an eSIM QR code.

My line has no service.

Please issue a new eSIM QR code and complete the port.

[E_M1]

I switched from Bell too and I found it took a couple days for the release to work and allow me to continue with everything 

[slusagm]

@Shellvie 

you don't need to QR code

when you use the PM app to subscribe, the eSIM was installed as part of the subscription steps

check your Sim Manager screen and make sure the PM eSIM is there.  First make sure old Bell sim showing there is disabled (and remove the Bell sim card if it is physical), then enable PM sim on the Sim manager and set it as Primary

Last, Reboot phone and Reset network settings. 

if you need further help, you will need to message PM.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

[NDesai]

@Shellvie Did you get a text from Bell to authorize port out request? Download the PM app and see if you can login to install eSIM. You might need to reach out to CS Agent by clicking on the chat bot to get things sorted since you have no service. They might need to reinitiate the port.