Porting my phone number

[yasirdildar]

The public mobile site says that it takes around 5 hours to port the existing phone number. However, I activated my SIM and requested the phone transfer yesterday but the transfer has not been made yet. I didn't even get an update despite sending multiple messages.

[yasirdildar]

I responded this three times already

[Phil_Adelphus]

@yasirdildar   Yes I understand Fonus does not send a message but since Public Mobile customer service has presumably initiated the port you will need to wait 3 or more business days before the Fonus number transfers to your Public Mobile sim.  In the meantime presumably your Public Mobile sim is working but with another number?  Just keep restarting the phone on at least a daily basis until the number comes through.  There's nothing anyone in the community here can do to expedite this, we are just customers like you.  If it's not working in 3 business days then contact customer service again to find out the status.

[yasirdildar]

My previous carrier 'Fonus Mobile' doesn't send that message. I am not using their SIM (it is mobile data operated app). I informed Public Mobile customer agent to specifically include 'Fonus Mobile' as carrier when requesting transfer of my number but didn't get a response yet.

[Phil_Adelphus]

@yasirdildar   From looking through previous discussions in the community, it was said that Fonus is considered a landline for number transferring services, in which case the port could take up to three business days.  Since you are in contact with Public Mobile customer support you'll need to keep testing for the number to come through and work with them if the transfer doesn't happen by then.

[yasirdildar]

I am not using their SIM and didn't get a text from my previous carrier (Fonus Mobile).

[yasirdildar]

My previous carrier 'Fonus Mobile' doesn't send that message. I am not using their SIM (it is mobile data operated app). I informed Public Mobile customer agent to specifically include 'Fonus Mobile' as carrier when requesting transfer of my number but didn't get a response yet.

[Sanchi]

Hi 

I activated my sim yesterday and faced the same issue. Please try restarting your phone with new sim installed and it should work 

[Phil_Adelphus]

@yasirdildar  Did you leave your previous provider's sim in the phone and answered Yes when they sent you a text to authorize the port to Public Mobile?  If you replied Yes within 90 minutes your old sim should have stopped working at which time you can remove it and insert your Public Mobile sim and restart the phone.  Or are you using esim?