01-26-2026 03:13 PM - last edited on 02-22-2026 06:19 PM by computergeek541
I’m like many of you with “SOS”(no cell service), no SMS since Saturday evening. Fido confirmed they still have my phone number with them even I confirmed the transfer.
Need help looking for a solution.
Thanks
01-27-2026 12:12 AM
Tried that many time still not working!
01-26-2026 08:54 PM
Have you tried power off your phone and turning it back on again? Some people have stated that this resolved their SOS issue.
01-26-2026 04:39 PM - edited 01-26-2026 10:45 PM
hi @Ken8888
should be just a bit of delay as announced: https://productioncommunity.publicmobile.ca/t5/Announcements/Support-Updates-50-Flash-Sale-Promotion...
01-26-2026 04:38 PM
I have sent direct messages more than 5 hours ago still no reply.
01-26-2026 03:14 PM
HI @Ken8888 your issue is both sim and porting
ask PM support agent to help, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
