Porting issue

[Ken8888]

I’m like many of you with “SOS”(no cell service), no SMS since Saturday evening. Fido confirmed they still have my phone number with them even I confirmed the transfer.

Need help looking for a solution.

 Thanks 

[hTideGnow]

hi @Ken8888 

should be just a bit of delay as announced: 
https://productioncommunity.publicmobile.ca/t5/Get-Support/15-Plan-is-now-18-Starting-Oct-30-2025-Ju...

[Ken8888]

I have sent direct messages more than 5 hours ago still no reply.

[hTideGnow]

HI @Ken8888 your issue is both sim and porting

ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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