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Porting issue

Ken8888
Great Neighbour / Super Voisin

I’m like many of you with “SOS”(no cell service), no SMS since Saturday evening. Fido confirmed they still have my phone number with them even I confirmed the transfer.

Need help looking for a solution.

 Thanks 

5 REPLIES 5

Ken8888
Great Neighbour / Super Voisin

Tried that many time still not working!

Frank52
Great Citizen / Super Citoyen

Have you tried power off your phone and turning it back on again? Some people have stated that this resolved their SOS issue. 

Ken8888
Great Neighbour / Super Voisin

I have sent direct messages more than 5 hours ago still no reply.

hTideGnow
Mayor / Maire

HI @Ken8888 your issue is both sim and porting

ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

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