07-21-2024 04:41 PM
I ported from Telus and confirmed with my carrier via text I wanted to port. Received message from Public Mobile to restart phone (which I did).
Telus sim no longer works.
I can receive texts but not send. Can receive calls but not call out.
Have rebooted twice.
How can I get this fixed?
Solved! Go to Solution.
07-21-2024 07:32 PM
The agent got back to me and fixed the problem. He had us install a new eSIM. Thank you!
07-21-2024 06:18 PM
Thanks for the suggestion. Tried this but now instead of SOS the phone just has 3 black dots.
07-21-2024 05:55 PM
Was your Telus phone number with a physical SIM or eSIM?
If physical Telus SIM card, remove the Telus SIM card from your phone and reboot.
If Telus eSIM, delete Telus eSIM or choose PM eSIM from your settings.
07-21-2024 05:24 PM
Tried airplane mode but, sadly, it did not work. Have submitted a ticket as you suggested. Thank you for the link. I couldn't get a helpful answer from the chat bot.
07-21-2024 05:23 PM
Thanks for the instructions. Unfortunately it didn't work.
07-21-2024 05:02 PM
on Android
On iPhone
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
07-21-2024 04:53 PM
Thank you. I will try as you suggested.
07-21-2024 04:52 PM
Sorry, I am not very tech oriented. How do I do a network reset?
07-21-2024 04:51 PM
@H2Office Since you can receive but not send you need to contact customer service, open a ticket at the chat icon bottom right of this page. If that doesn't work for you send agents a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
You could try airplane mode on, wait a while and then off again first.
07-21-2024 04:51 PM
Thank you for your reply. I forgot to mention that it is an eSIM.
07-21-2024 04:50 PM
Hey @H2Office
Try your SIM card in a different phone. Sometimes it needs a kick in the butt sort of speak. Also, you shouldn't need to but you can always do a network reset and then reboot.