yesterday
I ported from Telus and confirmed with my carrier via text I wanted to port. Received message from Public Mobile to restart phone (which I did).
Telus sim no longer works.
I can receive texts but not send. Can receive calls but not call out.
Have rebooted twice.
How can I get this fixed?
Solved! Go to Solution.
yesterday
The agent got back to me and fixed the problem. He had us install a new eSIM. Thank you!
yesterday
Thanks for the suggestion. Tried this but now instead of SOS the phone just has 3 black dots.
yesterday
Was your Telus phone number with a physical SIM or eSIM?
If physical Telus SIM card, remove the Telus SIM card from your phone and reboot.
If Telus eSIM, delete Telus eSIM or choose PM eSIM from your settings.
yesterday
Tried airplane mode but, sadly, it did not work. Have submitted a ticket as you suggested. Thank you for the link. I couldn't get a helpful answer from the chat bot.
yesterday
Thanks for the instructions. Unfortunately it didn't work.
yesterday
on Android
On iPhone
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
yesterday
Thank you. I will try as you suggested.
yesterday
Sorry, I am not very tech oriented. How do I do a network reset?
yesterday
@H2Office Since you can receive but not send you need to contact customer service, open a ticket at the chat icon bottom right of this page. If that doesn't work for you send agents a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
You could try airplane mode on, wait a while and then off again first.
yesterday
Thank you for your reply. I forgot to mention that it is an eSIM.
yesterday
Hey @H2Office
Try your SIM card in a different phone. Sometimes it needs a kick in the butt sort of speak. Also, you shouldn't need to but you can always do a network reset and then reboot.