Porting in issue

[Amy90]

Hi,

I activated an account last night but missed the text message to confirm to the transfer.

I've replied '1' to resend the transfer message and called the number provided, but nothing works.

How do I solve this asap?

Thank you!

[BKNS27]

@Amy90 

You are to reply with YES to the text within the 90 minute window with the old SIM in your phone.

Your old SIM should still work because porting was not completed.

Contact a CS_Agent by private messaging to restart the porting process at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@Amy90  There’s a number for live support that can  re trigger  the port request for you . Will send private message 

[hTideGnow · Accepted solution]

@Amy90 

you could have replied too late

I will private message a number to call porting support team and they can advise. Check your Community inbox