hello, I need an agent support. I was helping a friend register for public Mobile from my phone to be able to activate their e sim. I didn’t realize on time that doing it on my phone would activate the eSIM on my phone which is weird cause all information that was asked like (IMEI) was their phones. Okay I ended up removing the esim from mine and wanting to do the whole process again from their phone, it turns out that the 2FA is asking for codes from both email and sms which I can’t seem to get past the sms because their line is not active (rogers) so I’m stuck. Not wanting to move forward with this process again, I’d rather get a refund. How do I go about this. There should be a better ticketing system for this as it’s hard to know who to speak to.
