10-18-2023 11:51 AM
I attempted to port my number from Shaw. The esim seemed to load on my phone but I received a text saying there was trouble porting number someone would reach out no on did. Shaw told me Rogers had already requested a port ( due to the merger) . I got Rogers to cancel the request, Shaw said have PM send new request. PM system won’t let me report or send a service ticket. What do I do? Is there any customer support to speak to at PM?
Solved! Go to Solution.
10-18-2023 12:06 PM
HI @mr604
just a porting issue. Call the porting support team and they will update you what was wrong. Will send you the number, check your Community inbox on the top right
10-18-2023 11:53 AM - edited 10-18-2023 11:54 AM
I will send you the number to the porting department and they can investigate for you and re-trigger the port for you.
Check your messages here on the community.
This link will take you to your messages:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage