Porting from Virgin - partially worked for a day then went back to completely not working

[voko]

Got SIM card on 19th, tried to activate it - didn't work, got stuck at the last step;

Tried to set up my PM account on 23rd, with the walkthrough http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-...  - then SIM card partially worked, could use data & receive calls;

Tried again with PM sim card on 25th - doesn't work at all, my phone couldn't recognize it.

Meanwhile my Virgin number has been working fine.

I've PM'd a couple of Mods, and submitted a service ticket, but not reply yet...can anyone help?

Besides, will we get compansated for the days that we didn't get service? Given we are paying both service provider.

[srlawren]

@Mary_M indeed!  Great work!

@voko welcome to Public Mobile!  🙂

[Mary_M]

Hey @voko,

Thank you for the update! Welcome to Public Mobile 🙂

Mary

[voko · Accepted solution]

Mods contacted me and after a couple of troubleshooting procedures they figured that my SIM card is broken. Got replacement on the following day, now it's working perfectly. Case closed lol.

[voko]

Update - Vingin account has stopped...guess the porting is completed now. But the PM sim card is still not detectable (though it was detectable before).

I'm thinking it could be a faulty sim card. Has anyone come across with the same issue?

[Mana]

If you have already mesaaged one of the mods, you have done the right thing. There's a huge backlog of similar issues so you will have to be patient and wait for them to resolve your issue and get back to you.

[voko]

@Shazia_K