Porting Trouble from Fizz

[RenzenTerza]

Tried to port my phone number from Fizz. Authorized Fizz with the YES response and got a response from them as well. However, Public Mobile says the account number is wrong and that they'll reach out but I've received nothing yet. Is there a porting support number I can call? 

[slusagm]

hi @TVU 

send to your community inbox

[TVU]

Hi @RenzenTerza ,

I am having the same issue, can you please send me the Telus porting team number? 

Thanks

[slusagm]

you just need to remove the Fizz sim , reboot phone and test incoming calls ever hour

but if you like , call PM porting team for update after 2 or 3 hours wait

[ScoubiOLD]

Talked with an overwhelmingly friendly person. 
He assured me the transfer was accepted by Fizz and that the number should be on my PM plan within 90 minutes. 

It's been about 15 minutes and still no news. Will report again. 

[Chwingan]

Beautiful, received. Called and On hold right now. Will update here once done.

[hTideGnow]

hi @Chwingan 

sent, please check community inbox

[Chwingan]

Hello could you send me the # as well? Thanks

[RenzenTerza]

I'll send you folks the porting support team's phone number in your community inboxes. 

[ScoubiOLD]

I'm having the exact same issue. 

I couldn't put my Fizz # account in the transfer form (PM said it was invalid format), I had to use my device IMEI. But got a message from PM it was invalid after I sent `YES` to authorize the transfer. 

[BonjourHi0987]

Could you message me the number in my community inbox as well? I have the same issue as RenzenTerza.

[kevin17hearth]

Hi, I'm having difficulty. Would you be able to provide the porting support team number?

[RenzenTerza]

For anyone else having the same issue, please follow the above and also call the porting support team. They were super helpful.

[slusagm · Accepted solution]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote