Porting Trouble from Fizz

[RenzenTerza]

Tried to port my phone number from Fizz. Authorized Fizz with the YES response and got a response from them as well. However, Public Mobile says the account number is wrong and that they'll reach out but I've received nothing yet. Is there a porting support number I can call? 

[BonjourHi0987]

Could you message me the number in my community inbox as well? I have the same issue as RenzenTerza.

[kevin17hearth]

Hi, I'm having difficulty. Would you be able to provide the porting support team number?

[RenzenTerza]

For anyone else having the same issue, please follow the above and also call the porting support team. They were super helpful.

[slusagm · Accepted solution]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote