Porting Number

[C-town]

After trying to port my number from previous provider, |it is working on both SIM cards and both providers are charging me

How can I fix this?

[esjliv]

@Handy1 , it is unclear that everything is working. I suspect there are mixed services going on. There was no mention of a new number when activated with Public; they said "trying to port my number from previous provider". So, if they want to keep this phone number and not get charged for 2 accounts, they better restart the porting process. 

@C-town - you can go into My Account and request the port be done from there as well, if the opportunity was missed upon activation.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval, within 90 minutes, to port over to Public Mobile and to receive calls from until port is complete.
• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

[Handy1]

@esjliv  I took op post to be  both SIM cards are working and it’s still being charged from old provider .. op mentioned that Everything working after the port … which is strange that old SIM card would still be working as I always thought the successful port would close old providers account 

[esjliv]

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@Handy1 wrote:

@C-town  Cancel the one you don’t want 

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Careful here @Handy1 . If OP is trying to port their previous provider's number over to Public Mobile and this is a stuck port, and they cancel the previous provider's service, they could lose their phone number altogether, and public mobile will assign a new number.

[BKNS27]

@C-town 

Once you reply to the text you are porting over to PM with the old SIM in your phone within the 90 minute window.

The old SIM will continue to work for approximately 2 hours until porting is completed. Then power off the phone and switch the SIM.

[Handy1]

@C-town  Cancel the one you don’t want 

[softech · Accepted solution]

@C-town 

what you see means porting was not completed

Before porting is completed, your new PM sim can call out with the phone number but cannot receive, your old provider sim can call and receive

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed