Ported number yesterday. Call works, but not receiving any texts

[DBrideau]

Hi, for work I need to authenticate by text. I ported my number yesterday. 

I receive calls, but no text at all.

Luckily, IT at my job was able to get me to log into the system temporarily.

@CS_Agent can this please be fixed in a timely manner, please.

[DBrideau]

This was solved. It was solved by sending a ticket to cs_agent in private message. They refreshed the sim and the texts started working. Thanks to everyone.

[Joshreid]

The exact same thing happened to me. All it is-is just the waiting game my friend. If you have done all the necessary steps and you still can’t send sms, then it’s best to be patient, fore it will start working after everything is activated. 

[DBrideau]

Thanks! I did both, hopefully it'll be solved sooner than later.

Appreciate the help 🙏 

[softech · Accepted solution]

@DBrideau 

PM has some issue with text for new subscribers:
Support can reprovision the account and fix the issue, please engage them by opening a ticket:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there