Port unsuccessful

[Sal851]

Hi,

My port request is stuck in limbo for the past one week.  I transferred my number and requested a port of my previous work phone number (with rogers) to public mobile.  Initially when I submitted the request I got a call from an agent that my work phone number has a block from my employer.  The block has been removed today and I have initiated a port request again.  So far I have received a text message from rogers that they have received the request but i am not sure if it is going to work.  Please help.

Thanks

[Sansan]

You said that you received a text and you responded to it. So you just have to wait for a while if you're using a physical SIM.

If you have the same phone just power off and on phone and see if you're able to make calls and texts then your good to go.

If not contact an agent however keeping in mind it might take a full day or 2 for a response as they are still overwhelmed from the weekend. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[TheSterlinger]

When trying to put your number after you complete the porting set up from your old provider to your new provider you will receive a text asking for permission to port your number from then you’ll have 90 minutes to respond YES or else it will be canceled. Try again and see if you get the same message if you do, then click the link to speak with the a Public Mobile CS agent.  Please note that only times are longer than usual. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also keep in mind after the porting process is finished banks, and other 2FA/verification codes will take some time to a clip days.