If your Public Mobile account has been closed like this, that means that the phone number has already been released to Koodo.
While it is true that a phone number has to be active to port out to another provider, I see the response given to you by Koodo as not being entirely helpful. The fact is that Koodo and Public Mobile are both owned by Telus. Public Mobile and Koodo also share a phone number porting department. So in reality, they should be able to be solve this internally without you being sent back and forth between carriers trying to figure out what do next. Either Koodo or Public Mobile customer service should be able to push this number port through for you. You just have to get the different departments to talk to each other.
