Port phone number from virgin to Public

[sh2323]

Hello, everyone

I just ported my number to public, however i have few questions

1. I did my port through public my account self-service. and it said transfer completed and also I noticed my phone number is changed. but looks like my virgin phone still working, should I call the virgin service number to let them cancell my virgin account?

2. if I use my virgin phone to sent message to my own number i will recive it on my virgin phone. same thing if I use my public phone to sent message to my own number I will revice it on my public phone. so right now I can use to different phone device but having same phone number!

3. I let my friend sent me a message, I only recived by my old virgin phone.

All I want is to recive the message on my new device. what should I do? just wait? or cal virgin to cancel my service?

[JoyLuck]

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@kaur13 wrote:

Hi there 

Actually I too want to port my virginmobile number to public mobile please guide me for the same. Your kind help would be highly appreciated.

Thank You

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You can port at activation. 

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

1. As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers. 
• We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless.

How to activate.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

[kaur13]

Hi there 

Actually I too want to port my virginmobile number to public mobile please guide me for the same. Your kind help would be highly appreciated.

Thank You

[sh2323]

thanks, I just got the transfer completed message from public, I think I am good now 

thank you

[closng]

Hi @sh2323,

Welcome to Public Mobile. 

Since you've ported your phone number from Virgin Mobile, it will take anytime between 30 minutes up to 2-3 hours for your old phone number to be moved to Public Mobile. Once the porting process is completed, your Public Mobile account will receive all your messages sent to your current Virgin Mobile number, so until then, it is normal that your Virgin Mobile still works.

1. Your Virgin Mobile account will be cancelled automatically once the porting process is completed.

2. This is normal, until the porting process is completed.

3. Normal.

For now, all you need to do is wait for your porting to be completed 🙂