Port-out Prior to Shown Billing Date

[Simplyhere]

Hey there,

I recently ported-out. It was prior to the billing cycle date shown on the app. I had checked this multiple times via my usage counter which had shown (Aug)22-(Sep)21. I ported out on the 21st of September and was charged for the next 30 days. I'm wondering if there's any way to correct this. 

I do understand the purchase of 30 days of service however the usage clock led me to believe the last day of my service would have been the 21st of September. 

In addition I do plan on returning to Public Mobile. The carrier switch was mainly to have a back-up service with my phone number while I'm out of the country. 

I thank you in advance for any support.

[Simplyhere]

Having to create a new account to port back in makes sense to me. I actually figured this would be the case.

I appreciate the link to send support a message. I've tried my luck with them.

Thank you.

[softech]

@Simplyhere 

first, there is a confusion with the cycle date, when it says Aug 22 to Sept 21, the cycle will end on Sept 21 00:00 ( and PM will charge you new cycle shortly after.  So, Sept 21  is NOT part of your early cycle and Sept 21 is the billing date and the new cycle start date

Once  you ported out, your account will be closed and no refund at all.  I do not believe support can do much in your case, so you likely need to buy a new sim and reactivate a new account if you want to port back in

if you want to confirm with PM support, you can message them:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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