Port issue?

[PMnew1]

Hi, 

My wife recently signed up with an esim on her new S24. She was assigned a new number 555-555-5555 (example). The following day we ported her number over from her old phone. All appears to have went well porting over her number (settings on phone show her ported number) but when she texts me it shows it's coming from the 555 number even though her phone and PM app show the ported number. 

Any ideas? Thanks for any help

[PMnew1]

It appears that way that she can receive texts and calls no problem. 

She has an S24

[PMnew1]

I'll try this thanks

[eddieO]

@PMnew1, try going into Settings ->>Apps -->Messaging --> Storage then clear cache and data.

[hTideGnow]

hi @PMnew1 

but she receive calls and text no problem?

if you see a different number, maybe your contact saved the temp number?

if she has iPhone, check iMessage settings and see what number is setup there.  If wrong number, remove the number and reboot phone.  after phone is rebooted, then add the correct number back