Port from Koodo

[JodyL]

Good Day,

I've finished activating my card but now I need to port my number.  I was with Koodo.

Cheers

Jody

[BKNS27]

Thanks for the update RosieR!

[RosieR]

---

@BKNS27 wrote:

@RosieRsince PM is part of Telus. Isn't getting a new number then porting confusing and an extra step they have to go through? 

My friend switched from Telus to PM and he was frustrated with this step.

Switching from other carriers by receiving a text indicating if they are porting over seems simpler. 

---

Hi @BKNS27 there are a number of posts here in the forums that share the same sentiment.  Public Mobile is making a number of changes lately.. some good and some not-so-good.... and a few a total fail.  😁 

[SteTem]

Spoiler

Thank You RosieR

[BKNS27]

@RosieR since PM is part of Telus. Isn't getting a new number then porting confusing and an extra step they have to go through? 

My friend switched from Telus to PM and he was frustrated with this step.

Switching from other carriers by receiving a text indicating if they are porting over seems simpler. 

[RosieR]

---

@SteTem wrote:

Been awhile since ive joined PM but isnt there away to port while your activating your sim?

I thought that is what i did while activating

---

Hi @SteTem rules have changed regarding porting since you activated in 2019.

As at November 2020, customers porting in Public Mobile from Telus or Koodo must activate with a new number first, then after activation submit a ticket to port their number.

Stay safe

RosieR

[SteTem]

Been awhile since ive joined PM but isnt there away to port while your activating your sim?

I thought that is what i did while activating

[JodyL]

Thank you,

I didn't know I could keep my old sim in.  Thanks for that.  Hopefully the port is quick. 

Cheers

[dabr]

---

@JodyL wrote:

Good Day,

I've finished activating my card but now I need to port my number.  I was with Koodo.

Cheers

Jody

---

@JodyL   Click the chatbot bubble bottom right of your screen and type in "port request" and follow prompts.  If you have problems with chatbot try sending a private message to Moderator_Team via the envelope icon top right (next to your avatar) and type in same request. 

Only moderators can facilitate a number transfer from Koodo.  You can use the temporary # that you selected at activation until the transfer is complete or keep using your Koodo SIM until then.  Welcome to PM.

[kb_mv · Accepted solution]

---

@JodyL wrote:

Good Day,

I've finished activating my card but now I need to port my number.  I was with Koodo.

Cheers

Jody

---

@JodyL Welcome to PM. You need to contact a moderator at the link below.

https://urlshortner.tiia.ai/Rqg6DB

[BearFBI]

@JodyL You'll need to complete your port in request through the moderator team.

You can submit a ticket to the Moderators here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437