I Lost my Password

[vinothini]

I forgot my password and pin no. I Used 3-4 years ago. I used Auto pay. now credit card is expired. Thats why my phone  suspended . I Want to talk with[ubic mobile service. But They dont have direct contact. what shall I do?

[Anonymous]

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@Slyolguy wrote:

Can't get access to account as won't except security answer.

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@Slyolguy 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[Slyolguy]

Can't get access to account as won't except security answer.

[Slyolguy]

I submitted a ticket but can't reply to moderator as also won't except  security answer

[JoyLuck · Accepted solution]

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@vinothini wrote:

Why pubic mobile service is so bad. I trying to reach them last 2 days. 

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You now know to come to the community forum to ask for assistance. If we cannot help you out, you can always open a ticket to contact the moderators.

[vinothini]

I tried. But security question answer not accepted. now it is locked

[vinothini]

Why pubic mobile service is so bad. I trying to reach them last 2 days. 

[JoyLuck]

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@vinothini wrote:

I forgot my password and pin no. I Used 3-4 years ago. I used Auto pay. now credit card is expired. Thats why my phone  suspended . I Want to talk with[ubic mobile service. But They dont have direct contact. what shall I do?

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You can try this too:

[BeachNBeer]

@vinothini 

Support is online only.

Use forgot password link

https://selfserve.publicmobile.ca/forgot-password/

If you still can't get in contact moderators by clicking the question mark and opening a ticket with the chat bot or private message them.

click to private message 

When you get access to your account. Click payment then bottom left manage my card.

[Triguy]

You would need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[gpixel]

@vinothini contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response