I am in the same boat. I submitted my first ticket (#3625-4795) on Nov 18, no response. I then sent in a second ticket, (#2563-6602) on Nov 22. I then further sent a PM to one of the mods and no response. At this point, I am trying the community... I have to say, i am fairly disappointed up to this point. I have now been charged for another month a koodo and am being force to keep 2 accounts active and it is coming up close to a month for me... sigh... Even if I say with PM for a few years, at best i can only break even by the fact i am having to keep 2 accounts active.
Now, since I first started the transition, i have learned much... and I am hoping that PM will to. First off, they should have made it very clear, if you are a koodo customer, DON'T USE THE SAME EMAIL! That started my downward spiral as it locked me out of my koodo account. Fortunately, Koodo was able to help me there (72 hour turn around, which now looks amazing in comparison). I then find out i can't port my number because i am a prepaid customer (i get the useless generic error, pls try again). Again, PM, take note of this, if you can't fix your system, then at the very least, let people know that they can't port there number without tech support. Granted, not sure that would make a big difference if it still takes months to port a number.
Honestly, if i had know of these issues prior I really don't think i would have switched as i had no major complaint with koodo, i just thought this was a better deal. I will accept that I should have checked the forums prior to switching to see what people were saying. If i had, i wouldn't be going through this now... but what is done is done.... PM please fix things.
