Port failure

[Havel]

I tried to port my number from Fizz to Public Mobile. It failed. How do I reinitiate a new port process? 

[Handy1]

@molbio  It’s the correct number for  live support  for porting related issue , even though it’s says Koodo remember Telus /koodo/public mobile under the same umbrella . So long as your moving from Koodo post paid to public mobile they should be able to help if your moving from Koodo pre paid to public mobile then you need temp public mobile number first then ask support to transfer number for you 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[molbio]

It looks like that website is to transfer from Virgin to Koodo, but I am trying to port from Koodo to PM. Do you have contact info for PM to reinitate porting from Koodo to PM?

[molbio]

I also need to reinitiate a port request (I did not respond to the text from my old carrier to confirm the port in the 90minute timelimit). Can I also have information for live support?

[Handy1 · Accepted solution]

@Havel  First make sure the number can be ported to PM 

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

 it there a number for live support to give status update of the port or re trigger it if needed will send you it private message to get fixed 

[softech]

@Havel 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed