Port a number to a new service - Old Device cannot power on

[pawelczykm]

I'm having an issue with porting a number from Rogers Pay as You Go account to Public Mobile. The issue is that the old device has stopped working and will no longer power on. When I fill in the form to port the number to public mobile it cannot complete the action. I am assuming it is because the old device is not powered on. Any suggestions on what I should do? Thank you in advance.

[hTideGnow]

hi @pawelczykm did you put in IMEI for porting? you can fill in the account number instead

did you put in the activation yet? 

[dust2dust]

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@computergeek541 wrote:

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Insert the device into another device that is comaptible with Rogers so that you can reply to the porting text mesage for authorization.

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Was the old Rogers PAYG needing to have a docking station or something to insert the phone into to get texts? 🙂

[computergeek541]

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@pawelczykm wrote:

I'm having an issue with porting a number from Rogers Pay as You Go account to Public Mobile. The issue is that the old device has stopped working and will no longer power on. When I fill in the form to port the number to public mobile it cannot complete the action. I am assuming it is because the old device is not powered on. Any suggestions on what I should do? Thank you in advance.

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Insert the device into another device that is comaptible with Rogers so that you can reply to the porting text mesage for authorization.

[HALIMACS · Accepted solution]

@pawelczykm 

You'll need to put the Rogers SIM card in a WORKING device to receive the port authorization request, reply "YES" to it, then replace with your Public Mobile SIM card, reboot, and your port should complete as normal.

If it's been MORE THAN 90 minutes since the activation with the porting request, to re-initiate the port, click here: Reinitiate Port request

Then make sure to place your prior provider SIM card in device, await text for port authorization, reply "YES", then replace with your newly activated Public Mobile SIM card.

Reboot your device, and you should be good to go.