Port a number from Koodo

[lucky62j]

I would like to port a koodo prepaid number and I'm getting "Please enter a valid Canadian phone number." when I enter it in the Transfer a Number section.

How should I do this?

[HALIMACS]

@lucky62j 

See below information article:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Transferring A Number From TELUS Or Koodo (Including Formerly PC Mobile)?

If you wish to transfer an existing number from TELUS Prepaid, TELUS Postpaid, or Koodo Postpaid, the process will be the same as transferring in from a different carrier (see the instructions in above link). 

If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Moderator team here in order to transfer your existing number to Public Mobile.

[Triguy]

You need to submit a ticket to a moderator with subject of port request.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1n1cSZTrFJ0Ex4271Ea...

• If you are transferring from a Koodo prepaid plan you will need to select a new number at activation, create a Community account, and then send a private message to our Moderator Team here to complete the transfer to Public Mobile.

[CS_Agent]

Hello there!

Thank you for reaching us and bring this matter to our attention!

In order to assist you with your request you can open a ticket under the Community going to the Chatbot and a moderator can help you completing the Port Request for you.

Best Regards, PM Team. 

[TheGx · Accepted solution]

@lucky62j :Try use the white bubble button in bottom right and type "port request".