Port Taking Forever

[doctorblubox]

Hey folks,

I requested a port two days ago (Friday).  It's now Sunday and no response to my message to the moderator.

Any thoughts?

Thanks!

[ShawnC13]

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@doctorblubox wrote:

Hey folks,

I requested a port two days ago (Friday).  It's now Sunday and no response to my message to the moderator.

Any thoughts?

Thanks!

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Now you said you requested a port?  Are you with Koodo Prepaid?  Have you tried to do the port yourself through the self serve and selecting change number?

[Psygineer]

It's the weekend. Your previous carrier likely doesn't have anyone working in that department on the weekend. I know that my parent's carrier took 3 business days to release the ported phone number. I started on a Friday and it was done on the following Wednesday. (5 days total). The reason why, or so I was told by my parent's carrier, is that they require an agent to review the account and ultimately authorize the port. Mind you this was a landline to mobile. Mobile to Mobile is usually faster. 

[Dunkman]

@doctorblubox

Unfortunately, the wait times recently have been 2-3 days.  The moderators do work on weekends.  HOpefullly, they will get back to you soon.

You probably tried it already, but maybe try re-starting your phone.  Are you able to do anything with phone?  text in/out or call in/out?

[RobertQc]

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@doctorblubox wrote:

Hey folks,

I requested a port two days ago (Friday).  It's now Sunday and no response to my message to the moderator.

Any thoughts?

Thanks!

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Sorry I know it sucks 😞 They are really busy but working hard to respond to each inquiry. Support staff is small but that’s why this service is such low cost. Rest assured you WILL be taken care of. They are so flooded with people contacting them with multiple messages about issues that have nothing to do with the service.

For me, the extremely rare time I need a moderator to respond I have to wait but the rest of the time I save a lot of money. I save about $490 a year with public mobile so its worth it.

It typically should be within 48 hours.  No need to send multiple messages or it will just slow down the process unless you forgot to include your identity / pin number for verification then sending a second message (Click to send) will speed it up for you as the first response from them will be "who are you? " or "whats your pin?". 

For more information about contacting a moderator Click Here