Port Number

[Audrey56]

How do I re initiate a port request. I had the PM sim card in the phone when I did the port, now I'm not getting the text message. I have the old sim back in the phone again. 

[BKNS27]

@Audrey56 

Your old SIM should still work for about 2 hours so the 2FA code should come through then power off the phone and switch to the PM SIM.

At this point contact a CS_Agent.

[Audrey56]

Yes I did,  but then I took out the out sim and put in the PM sim. I think that's where I got messed up. Now I can't get the verification text message to continue 

[BKNS27]

@Audrey56 

Did you reply to the text from your previous carrier with the old SIM confirming with YES that you are porting over to PM?

[Audrey56]

Thank you 

[Dunkman]

@Audrey56 

If you have no service with PM SIM card, that means that your account was not set up properly.  You will need to contact customer service agent.

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Audrey56]

When I started the sign up process I selected transfer number so I didn't get a new number. I have no service with the PM sim card

[Dunkman]

@Audrey56 

When you had the Public mobile SIM card in your phone, did you have any service with PM?  If it is a stuck port, with your PM SIM card, you should be still able to make outgoing calls and texts. Just unable to receive calls and texts on your ported number.  Data also should be working.