Pop up window blocks access to My Account

[Moqcca1]

On my iPhone (with a small screen size), there is a pop-up window about the introduction of the Points Reward system that I cannot close. I can’t access My Account, neither in the app, nor in a browser window.  I can’t click on the X to close this pop-up message as it is not fully visible on my screen. — Will I have to wait until May/June to access My Account again on my cell?

[Moqcca1]

That just opens a(nother) browser window but the blocking pop-up message remained.

[Moqcca1]

Thank you to everyone who brainstormed potential fixes for me. I tried most (resetting, restarting, Chrome, incognito, …) without success. But when Phil_Adelphus mentioned Safari, I tried Safari and the pop-up window is a bit smaller there, so I could see and click on the X to close window. — N.B. Pop-ups had already been blocked in Safari but this message still popped-up anyway.

Of course I’m feeling a bit dumb for not having tried Safari before, but for various reasons it hasn’t been my go-to browser anymore. Oops.

So while the problem in the app (and Chrome etc.) seems to persist, I have a solution now for accessing My Account on my iPhone. Thanks.

[Phil_Adelphus · Accepted solution]

@Moqcca1   If you try accessing the account with Safari on your phone and enable "block pop-ups" does that do anything?  Or can Siri be asked to dismiss the pop-up?

[Sansan]

Hmm, after doing that restart phone wait 1 minute then restart. Is there anyway you can zoom out? How about the option in the middle of the screen that says learn more? Have you tried that? 

[Handy1]

@Moqcca1  Well that’s certainly a possibility too  as their are many thing wrong here with PM .not everything works as it should and far from an intuitive experience . But there’s usually always a work around 

[Moqcca1]

Alright. I can do that. But I’m still pretty sure that the problem is with the app (or with PM) and the size of that window.

[Moqcca1]

Thanks. Tried that. Also signed out and closed app. Just in case. But now still the same problem.

[Handy1]

@Moqcca1  Some times I find my iPhone gets sticky . So I will close out all windows power done the phone for couple mins and reboot it . And things start  to work smoothly again . When the last time you shut off the phone . It’s good to do every now and then to help performance 

[Sansan]

Settings, cellular then cellar data network.  Press reset settings. This is on your phone. 

[Moqcca1]

Hmm. Thanks then…? But I want to use my iPhone and not go on a computer. It most definitely had occurred to me that a computer has a bigger screen than my small cell.

[Moqcca1]

Where would those settings be? I don’t see anything in the app details in my iPhone settings, nor in the  PM app settings themselves.

[Handy1]

@Moqcca1  Yes Iread your question and offered you couple ideas to try and solve it . If the phone is to small for you try in lap top or tablet then see if that’s any better 

[Sansan]

Go into your phone settings and change the font to a smaller size 

[Moqcca1]

Are people just answering to get points, or something?! Or is nobody reading?

As stated in my question: I cannot access the X. Also, I do have the app and I’m having the same problem in the app and with a browser. The issue is the screen size of my phone.

[Handy1]

@Moqcca1  Maybe try clearing web browser cache and cookies and try again incognito /Private mode . Or clear app cache . Can even go as far as uninstalling the app and try installing it and try again see if that helps 

[Sansan]

Hi, this pop up window has an x on the upper right corner. I clicked on it and it went away. Or click on learn more. Maybe try on a laptop or computer to see if you will be able to get rid of it.

If our cannot access your account through this link, to the chatbot

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Then try the one below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi@Moqcca1 

try access via app on your phone.  Download the PM app from app store

or try using another browser like Chrome or try access from a desktop